Loss of pro account status
Posted: Mon Aug 05, 2013 7:33 am
Hello!
I was in the process of moving all my logins from one login manager to another. This required me to sign out from GoProblems.com and then sign-in again with the second manager active. Now, after signing out and signing back in, my account has lost the pro status, which means the problem solving and rating histories are subject to the 6-day reset rule.
I am holding a receipt of the payment and only 3 months has passed since I paid for the service. The pro account service description says it is valid for a full year. I tried sending e-mail to adum+gp, but so far I have not received a reply.
What's going on here?
I was in the process of moving all my logins from one login manager to another. This required me to sign out from GoProblems.com and then sign-in again with the second manager active. Now, after signing out and signing back in, my account has lost the pro status, which means the problem solving and rating histories are subject to the 6-day reset rule.
I am holding a receipt of the payment and only 3 months has passed since I paid for the service. The pro account service description says it is valid for a full year. I tried sending e-mail to adum+gp, but so far I have not received a reply.
What's going on here?